Italy - Standardising internal processes
CIOFS-FP was established in 1986 as a non-profit association which operates in 14 regions in Italy through 70 local centres. It provides vocational training in partnership with other non-profit and vocational training organisations, as well as social partners, public bodies, enterprises and their relevant organisations. Its main focus is to support young people, trainers and local networks, which sum up services and support granted by public and private bodies involved at a local level. To ensure the quality of its services the Association has obtained ISO 9001 Certification.
The Association’s quality management system has led to a standardised approach to internal procedures. Initially only the core business processes linked to the design and delivery of VET and guidance services were reviewed. Later, as the system developed, other “soft” processes were reviewed - such as student selection, reporting arrangements, accounting systems, learning outcomes. When necessary each process, and the associated procedures, has been revised on the basis of national and regional regulatory requirements. This process-led quality management system has allowed the Association’s to identify the needs of each VET centre and implement appropriate strategies which meet the local circumstances
This case study focuses on initial and continuing VET
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VET PROVIDER: CIOFS-FP Association
Francesca DI PAOLANTONIO
CITY: Head Office is in Rome, ITALY