Austria - Setting clear roles and responsibilites
The following information was gathered in 2008, for more up to date information on this case study, please check the national website
Austria has launched a comprehensive quality management system which is at present focused on initial vocational education and training (IVET). This quality initiative – QualitätsInitiative BerufsBildung (QIBB) – covers teaching and learning and administrative processes in every type of school and at every institutional level in the VET school system. Each institution is responsible for implementing the four stages of the quality assurance circle. The basic principles underpinning the model are the same at all three levels: school level, regional level (regional education boards – school inspectorate) and national level (Ministry for Education, the Arts and Culture). And each part of the VET sector sets out their mission; the measurable objectives arising from their mission; and the ways in which they will monitor and manage their quality assurance.
The QIBB model builds on existing institutional arrangements, and agreement on the implementation of objectives and future development is reached through discussion between the executive managers at one organisational level and their colleagues at the next level (e.g. a headmaster of a school and a school inspector). This discussion about objectives is part of the management and performance review of the institution.
The QIBB project architecture requires quality project managers to be responsible for the operational quality activities at the school level and at the regional level (school quality project managers and regional quality project managers).
To support the implementation of QIBB, training on quality assurance has been introduced for and a range of guidelines, handbooks and tools have been developed. The QIBB model, which is one element of the national strategy to implement EQAVET quality cycle, can be summarised as follows:
For more information on the Austrian VET quality initiative QIBB, please go to www.qibb.at. Information about quality assurance in VET in Austria can be found on the website of ARQA-VET, the National Quality Assurance Reference Point.