Support Staff Training

Is there support and training in quality assurance for all those involved in VET?


  • How can managers ensure everyone who needs it receives training in quality assurance?
  • How can staff training be both cost effective and ensure high quality provision?

- The Hertha Firnberg School for Business and Tourism in Austria provides initial training for approximately 800 students. The school uses Austria’s national quality assurance system. The school’s quality managers work with a steering groups of teachers and students to introduce, manage and evaluate new approaches to quality assurance. All members of the steering groups receive regular training and share their knowledge with their colleagues. More information here

- Quintessence Enterprises in Cyprus organises staff training events to improve the quality of the country’s wine industry. This includes two day courses on the science and practice of the industry, visits by experts to each vineyard to discuss individual needs, and national conferences on the quality in wine making. More information here

- The Tartu Vocational Education Centre in Estonia has invested in its quality assurance team of about 20 people including representatives of teaching staff, middle and top management. The team’s activities include:
- developing the approach to quality assurance
- optimising the organisation’s structure
- creating a shared organisational culture
- ensuring the satisfaction of students, employees and stakeholders
- promoting self-assessment and reflection
- participating in quality award contests

More information here

- The Békéscsaba Central Vocational School and Student Dormitory (BÉKSZI) in Hungary was established in August 2007 as a result of the merger of three well-established vocational schools. It provides vocational training in 44 occupational areas in the following ten vocational sectors. It aims is to meet the requirements of the economy by offering training which responds flexibly to the changing demands of the labour market. One aspect of the school’s approach to quality assurance is the systematic monitoring of the employment of the school’s graduates after they complete their training. More information here

- VET providers in the Netherlands are responsible for the quality of their education and training. Working within a framework set by government, each institution is autonomous and monitored by inspectors. Those institutions that show they are capable of monitoring and improving their own quality receive a light-touch inspection. 24 VET providers collaborate in a Quality Network and support each other to improve the quality of provision. More information here

  • Small amounts of training in quality assurance can make a big difference.
  • Training in quality assurance has to be supported by the leadership or management team.
  • Building on existing quality assurance arrangements will result in more success.

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