DEFINITION 1: Quality assurance is an organisation's guarantee that the product or service it offers meets the accepted quality standards. It is achieved by identifying what "quality" means in context; specifying methods by which its presence can be ensured; and specifying ways in which it can be measured to ensure conformance.
COMMENT: According to the ISO, quality assurance is a part of quality management, providing confidence that quality requirements (need or expectation that is stated, generally implied or obligatory) will be fulfilled.
SOURCE: ESS Quality Glossary 2010, Developed by Unit B1 "Quality; Classifications", Eurostat, 2010.
DEFINITION 2: An organisation's guarantee that the product or service it offers meets the accepted quality standards. It is achieved by identifying what "quality" means in context; specifying methods by which its presence can be ensured; and specifying ways in which it can be measured to ensure conformance (see Quality Control and Total Quality Management).
SOURCE: Eurostat's Concepts and Definitions Database, RAMON- Eurostat, European Union.
DEFINITION 3: Processes and procedures for ensuring that qualifications, assessment and programme delivery meet certain standards.
SOURCE: An Introductory Guide to National Qualifications Frameworks: Conceptual and Practical Issues for Policy Makers. Tuck, R., Skills and Employability Department. International Labour Office (ILO), 2007.eLabour Office (ILO)
DEFINITION 4: Quality assurance encompasses any activity that is concerned with assessing and improving the merit or the worth of an intervention in the field of VET or its compliance with given standards.
SOURCE: Adapted from Glossary of Key Terms in Evaluation and Results Based Management. OECD, Paris, 2010.
DEFINITION 5: Quality assurance relates to the achievement of educational program standards established by institutions, professional organizations, government, and/or standard-setting bodies established by government. Quality assurance mechanisms are the processes by which the achievement of these standards is measured.
SOURCE: Quality Assurance Practices for Postsecondary Institutions in Canada, Fact sheet no. 5
RELATED TERMS: quality, quality assurance, quality assessment, quality control, quality culture, quality improvement, quality review