Quality improvement

Definition 1: Better learner experience and outcomes achieved through changing VET provider behaviour and organisation through using a systematic change method and strategies

Source: Adapted from √ėvretveit J. Does improving quality save money? A review of the evidence of which improvements to quality reduce costs to health service providers. London: Health Foundation, 2009, p8. Cited in Quality Improvement made simple. The Health Foundation, London.

Hyperlink: http://www.health.org.uk/sites/health/files/DoesImprovingQualitySaveMoney_Evidence.pdf

Definition 2: A VET quality improvement approach is not a program or a VET organization intervention with a specific beginning, middle, and end. It is a system of management: strategic in nature, open to the environment, cyclical in operation (producing output and receiving feedback), striving for equilibrium (a state of balance or adjustment between opposing or divergent influences or elements), and seeking optimization (a process of arranging or combining the efforts of all components so as to achieve a required response).

Source: Adapted from Potocki, Kenneth, A. and Brocato, Richard, C. (1995). A system of management for organizational improvement. Johns Hopkins APL technical digest, volume 16, number 4.

Hyperlink: http://www.jhuapl.edu/techdigest/td/td1604/Potocki.pdf

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