DEFINITION 1: Quality management is the set of systems and frameworks which are in place within a VET organisation to manage the quality of outcomes and processes.
SOURCE: Adapted from SDMX, Statistical Data and Metadata eXchange initiative, sponsored by Bank for International Settlements (BIS), European Central Bank (ECB), Eurostat, International Monetary Fund (IMF), Organisation for Economic Co-operation and Development (OECD), United Nations Statistics Division (UNSD) and World Bank, 2009.
SOURCE: Eurostat's Concepts and Definitions Database (CODED)
DEFINITION 2: All activities of management that determine quality policy, objectives and responsibilities, and implement them by means of a quality plan, quality control, and quality assurance within a quality system.
SOURCE: ISO, 1994.
SOURCE: Glossary: quality in education and training, CEDEFOP, Luxembourg: Publications Office of the European Union, 2011.