Quality management

DEFINITION 1: Quality management is the set of systems and frameworks which are in place within a VET organisation to manage the quality of outcomes and processes.

SOURCE: Adapted from SDMX, Statistical Data and Metadata eXchange initiative, sponsored by Bank for International Settlements (BIS), European Central Bank (ECB), Eurostat, International Monetary Fund (IMF), Organisation for Economic Co-operation and Development (OECD), United Nations Statistics Division (UNSD) and World Bank, 2009.

SOURCE: Eurostat's Concepts and Definitions Database (CODED)

HYPERLINK: http://ec.europa.eu/eurostat/ramon/nomenclatures/index.cfm?TargetUrl=LST_NOM_DTL_GLOSSARY&StrNom=CODED2&StrLanguageCode=EN&IntCurrentPage=2


DEFINITION 2: All activities of management that determine quality policy, objectives and responsibilities, and implement them by means of a quality plan, quality control, and quality assurance within a quality system.

SOURCE: ISO, 1994.

SOURCE: Glossary: quality in education and training, CEDEFOP, Luxembourg: Publications Office of the European Union, 2011.

HYPERLINK: http://www.cedefop.europa.eu/EN/Files/4096_en.pdf

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