Quality management system
DEFINITION: A quality management system (QMS) in VET is a set of interrelated or interacting elements that VET systems and providers use to formulate quality policies and quality goal and objectives and to establish the processes that are needed to ensure that policies are followed and goals and objectives are achieved. These elements include structures, programs, practices, procedures, plans, rules, roles, responsibilities, relationships, contracts, agreements, documents, records, methods, tools, techniques, technologies, and resources.
SOURCE: Adapted from ISO 9000 2015. Plain English definitions, Praxiom Research Group Limited, 2014-2016.